Frequently Asked Questions
Everything you need to know about our handcrafted fashion pieces.
How long does it take to process my handmade order?
Since each item is meticulously crafted by hand, please allow 3 to 5 business days for production before your order is dispatched for shipping.
What are your shipping rates and delivery times within Singapore?
We offer flat-rate local shipping at $4.00, which typically takes 2 to 3 business days. Free shipping is available for all local orders over $60.
Do you accept returns or exchanges?
Due to the artisanal nature of our products, we only accept exchanges for items that arrive damaged or defective. Please contact us within 7 days of receipt with photo evidence.
How should I care for my Ame_handmadesg pieces?
To maintain the quality of your handmade items, we recommend gentle hand washing in cold water and air drying. Avoid harsh chemicals or tumble drying to preserve fabric integrity.
Can I request a custom design or modification?
We love creating unique pieces! Please reach out to us via our contact form or Instagram DM to discuss custom sizing or specific fabric requests.
What payment methods do you accept?
We accept all major credit cards, PayPal, and local Singaporean payment methods including PayNow and PayLah! at checkout.